ROPUK After-Care have created a four module service within one contract that aims to be your "eyes and ears" whilst unable to occupy your property. The table below outlines the way the modules dovetail to provide a service to you as an owner even before you take delivery.

The snagging process is not effective unless carried out in agreement with the constructing developer; ROPUK After-Care has contracted its systems with the developer to work with the site management teams on behalf of the owner. This service is for the client who can’t inspect the property through the final stages of completion on their property before taken legal responsibility and making the final payment. Our on-site team will inspect the property with the developer through a comprehensive check list which is logged with the solicitor, developer and clients to ensure the best possible chance of problem-free completion before the developer hands over the keys to the owner. Delivery will be authorised by the solicitor on receipt of satisfactory checklists that record the property has been thoroughly checked by a combined visit with the developers & ROPUK After-Care teams. The process ensures that the property is ready to rent and marketable through the travel industry as quickly as possible		The property management programme developed for owners, whether they rent their apartment or not, is aligned to the site management services of the development. Clear lines of responsibility are monitored on the owners’ behalf. Every owner is provided with a real-time on-line portal to control the use of their property. The owner has a direct booking facility with the resort 24 hours a day 7 days a week. The property is managed to ensure the contents are logged, it is cleaned before and after every visit and the property is checked by ROPUK After-Care every 2-weeks. On-site teams will meet and be available for owners and their guests to make their stay as comfortable as possible. Laundry and preparation services are managed to ensure the property is always kept in the best possible condition. The teams only work for contracted owners therefore a very personal service can be achieved.		Owners have the option to rent out their property through the ROPUK After-Care arrangements with the major tour operators and through the direct marketing activity to attract rental income for them. The service is similar to the owners own site visits where holiday-makers renting on the development will receive the same service from our on-site teams specifically on arrival, during their stay and checking them out when they leave. Inventories are taken before and after the holiday-maker uses the property along with proper key control to ensure there is no abusive use. In addition, there is an owner marketing pack available to help owners market the property themselves and on acquiring a booking pay no fees to anyone .. meaning 100% of the income is retained by the owner. The availability calendar is electronically managed with the travel company bookings so the owner has a real-time view of bookings made.		Site Management Services are managed by the Owners Committee in conjunction with the developers after-sales teams. ROPUK After-Care work in very close terms with the on-site teams to provide a service for the contracted owners resolving issues that effect the use of the owners property. Meetings are held regularly to manage expectations with reports escalated to the owners if the problems are not being resolved. ROPUK After-Care are not responsible for on-site facilities, likes of the restaurants', gyms. spas or offices; nor for the utilities, that is, water, electricity or plumbing issues, however, contracted owners will receive support from ROPUK After-Care site teams to help resolve the issues amicably. Most of the resort teams will be swift to help any owner or holiday-maker should there be a problem, however, ROPUK After-Care are their for our owners peace of mind.

The first module is to ensure that your property is delivered to you fault-free (or as near to it as possible) by having the property checked by our qualified staff from as early as 12 weeks before the property is to be ready. ROPUK have close working relationships that allow access to your property early to catch possible problems becoming real issues in the delivery stages. The property is "snagged" on four occasions to ensure the property functions properly with checks on electrical, plumbing and general usability issues. Our checklists are used with our developers and counter-signed for quality control.

On completion of the construction, ROPUK After-Care will inspect the property on your behalf to ensure the quality of the work is of a sufficiently high standard. The results of this check will be sent to you and your solicitor. Where necessary, this report will list any remedial work required before the property is delivered.

Should any such work be needed, ROPUK After-Care will revisit your property and conduct a further inspection to ensure that the remedial work has been completed to the required high standard. Once that standard has been reached, you and your solicitor will be sent the advice that the work is now acceptable to all parties and you can take final possession of the property.

For extra security, once final possession is complete, ROPUK After-Care will undertake to change all door locks, install windows locks and arrange for an initial clean to remove builder's dust. You will also be provided with a local contact name and telephone number.

After the initial cleaning, any furniture and electrical packs will be installed which then creates the final property snag making sure the electrical items all work, showers and baths function properly, checking for leaks and the property is ready to use; this is followed by a final 'sparkle clean' to ensure your property is perfect for the first guests arriving, after all, you only get one chance to make a first impression!

The second module relates to the management of your property whether or not your intention is to create rental income through short term or holiday rental agreements.

ROPUK After-Care's package to manage your property is to ensure the apartment or villa is looked after as though you were living in it yourself. The regular inspections, the itinerary controls and the preparation of the property before and after each and every user enjoys the benefits makes this an essential service for any owner not able to visit the property on a regular basis.

ROPUK After-Care will inspect the inside and outside of your property every two weeks, whether it is occupied or not, and will arrange additional services such as private pool cleaning and landscaping of private gardens, as required.

There is a requirement that the property owner lodges a £500 damage deposit, in a client account, when signing ROPUK After-Care agreements. This sum will be held until the agreement is terminated, after which the money will be returned with any accrued interest.

As an owner ROPUK provide an on-line real time portal that allows you to see the availability of your property at a glance; the calendar also records your own use, guests you have allowed to use the property for free and even records those guests you make a small charge to use your property, without incurring any fees or charges. However, when booking yourself, friends or family into the property it immediately notifies our resort staff that you will be coming.

This enables us to prepare your property for your arrival without you having to make phone calls or write email as we know who you are and we will do the rest.

ROPUK After-Care market the developments to the travel trade and other website markets with the objective of creating enquiries for holidaymakers to book apartments or villas on the developments.

Should an owner wish to offer their own property to be rented by ROPUK After-Care an agreement to rent is created. The property is then pooled with all other property of the same type on that development and as bookings are received the allocation is made on a strict rotational basis.

Our aim is to exceed your rental income expectations, using our contracts within the travel industry and close working relationships with no less than 6,500 high street travel agents. Besides renting holiday properties through UK travel agents such as Thomas Cook, Lunn Poly, Going Places and Co-Op Travel, ROPUK After-Care arranges rentals through internet company LastMinute.com, Expedia and through low cost airlines like EasyJet and Jet2.

Abroad, ROPUK After-Care regularly rent properties through Seligo, Europe's leading provider of holiday accommodation and through their affiliations with other letting agents in Cyprus.

ROPUK After-Care will manage all enquiries, bookings, availability charts and rental records for your property. Once accepted, properties are entered into the company's rental administration system and owners are sent a password so they can log-in and view their property's individual booking calendar via the internet.

During rental periods, ROPUK After-Care will also provide rental clients with the following:

In addition to short term holiday lets, ROPUK After-Care also arrange long term lets for suitable properties for up to 11 months. Owners are asked whether or not this form of contract is an option for them as sometimes it negates the ability to use the property themselves.

All rental income generated by ROPUK After-Care is subject to a 15% agent's charge plus VAT, which is automatically deducted from the rental income generated for each property. Payments are made quarterly, in sterling (£ GBP), into each client's nominated bank account.

Naturally yields tend to be lower for long term lets but this is offset by the greater certainty of income. Long term lets can provide a highly effective bridge to the holiday rental market as income is guaranteed whilst the development matures and establishes a reputation with holiday makers.

Site management is normally misunderstood to be the responsibility of the property management company as we tend to have higher visibility when working on the developments; however, there is a clear division in responsibility when it comes to management of the common facilities, gardens, pathways, lifts, staircases and amenities, such as swimming pools, restaurants, etc.

Most of the common facilities and amenities on-site ROPUK After-Care has no responsibility for, however on occasions there may be things that need attention. ROPUK After-Care teams work very closely with the developers' on-site staff to ensure the high standards of the development are maintained properly. Whenever there are faults noticed or work that needs doing to maintain the development ROPUK After-Care staff are there to escalate the details to the site management teams to carry out the work necessary

In addition ROPUK After-Care meets on a regular basis to discuss the development and how it is operating; with actions recorded during the meeting and these are followed up until completed to our satisfaction.

If your plans are to rent out your property then ROPUK After-Care are well positioned to help prepare your property to the standards required by the travel industry.

Important issues such as your property furniture meeting the required British standards and mandatory Health & Safety checks (which need carrying out every 12 months) and the travel industry require Argent Health & Safety Reports now to ensure your property is checked properly before being rented. These are some of the issues other property management companies may not be aware of. Your property needs to be prepared professionally especially if you are not able to take delivery in person.

ROPUK After-Care will liaise with the developer on your behalf with regular inspections and follow-up meetings, change locks, furniture installation, full itinerary checks and manage the handover of the property with either yourself or your solicitor. The charge for this service on this property is outlined n the financial summary.

Once your property is under ROPUK After-Care control the keys are coded in our systems so that there is no reference to your property address and only ROPUK After-Care staff have access to the coded logging system. This avoids keys being "borrowed" from a desk or key board, strict key signing in and out of our care applies, so that responsibility for your property remains paramount. We know who is entering and leaving at all times.

ROPUK After-Care will take no responsibility if any owner issues keys to any third party as we have no way of knowing who is entering the property and if contents go missing or get broken offer no assistance in knowing who was responsible.

Our on-site personnel are all ROPUK After-Care employees; ROPUK do not sub-contract service to third parties for cleaning duties or looking after your property. The service we offer is personal and transparent, and then with your owner portal you can stay in touch with what is happening. We believe we can't do much more, however, if you have suggestions at any time please don't hesitate to let us know.